How can we help you ?

We guarantee home delivery in Metropolitan France, Belgium, and Switzerland within 2 to 5 business days.

For the Overseas Departments and Territories (DOM-TOM), Norway, and Sweden, we are able to deliver your package to your doorstep within 5 to 10 business days.

We cannot change the delivery address of an order once it is marked as shipped.

Therefore, we recommend checking the delivery address carefully to avoid the loss of your package.

To track the progress of your order, you can go to your personal space and click on your tracking number.

To generate your invoice, it's simple : go to your personal space.

An error in preparation can occur, and we apologize in advance.

If you notice a mistake or omission, please write to us at contact@porterlamarque.fr, mentioning your order number and reference, and attach a photo.

We can offer you a refund if your order is incomplete or if you notice an error.

If it is a size error in the order, for example, we will ask you to return the item at your expense.

We will then proceed with a verification and, subsequently, your refund.

As a reminder, a discounted or on-sale item cannot be exchanged or refunded.

If you encounter a size issue or if you no longer like the product, return shipping costs are at your expense.

However, if you receive a damaged or defective product, please inform us at contact@porterlamarque.fr with supporting photos, and we will proceed with a refund or exchange at our expense.

Once the refund is processed, you will receive the transfer within 10 days in your bank account.

If you are unable to pay online, first check the availability of the items and the accuracy of the provided delivery address.

If the information is complete and you still cannot make the payment, we invite you to email us at contact@porterlamarque.fr.

Your packages should be sent to: Applewood at 34 Grande Rue, 27430 Saint Pierre du Vauvray, FRANCE